Your Tenants Get Instant Answers. Your PMs Get Structured Requests.
An AI chatbot handles tenant enquiries 24/7 — maintenance requests, rent questions, lease queries. Outputs are routed to your PM team via email or SMS. The PM never touches the chatbot.
“We've just had a call to let us know that our tenants are vacating in four days, and that they had submitted their notice at the start of the month.”
— Landlord, r/AusPropertyChat, Reddit
THE PROBLEM
Why This Matters
'When will my issue be fixed?' asked 40 times a month. 'Can I book an inspection?' asked 35 times. Your best people become customer service reps, not property professionals. 30–40% of their workweek is spent answering questions a chatbot could handle.
HOW IT WORKS
The Workflow
Tenant Messages the Chatbot
Via Facebook, Instagram, or a web widget embedded on your agency's site. Available 24/7.
Chatbot Classifies the Enquiry
Maintenance, rent, lease, general query — the chatbot identifies the type and urgency automatically.
50+ FAQ questions per month, 30–40% of PM workweek on repetitive answers.
Structured Output Sent to PM
Your PM receives an email or SMS with the full context: tenant name, property, issue type, urgency, and the tenant's exact words.
PM Acts Using Existing Tools
No new software to learn. The PM handles the request in their existing property management system — PropertyTree, Rex, Console, whatever they use.
Tenant Receives Updates
The chatbot sends automated status updates to the tenant as the request progresses. No more 'when will this be fixed?' calls.
Calculate Your ROI
See How Much Time the Tenant Chatbot Saves
of repetitive tenant communication handled without PM involvement. Tenants get instant acknowledgement at 3 AM instead of waiting until Monday.
Real results. Real agencies. Measurable ROI from day one.
“Our tenant satisfaction scores went up 40% in the first quarter. Turns out, people just want timely answers.”
— Operations Manager, Brisbane
Frequently Asked Questions
Maintenance requests, rent queries, lease terms, inspection booking, payment questions, bond information, and any custom FAQ you configure. The chatbot is trained on your specific policies.
Free Your Team From Repetitive Tenant Questions
Let the chatbot handle the noise so your PMs can focus on relationships. Book a demo to see it live.
No lock-in. Australian data hosting.
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